This Privacy Policy explains how Cape.it.is collects, uses, shares, and protects personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to information collected through our website, enquiries, bookings, hosting enquiries, and related communications.
Cape.it.is is the responsible party for the personal information we process.
Responsible party: Cape.it.is
Address: [insert physical address]
Email: [insert email address]
Information Officer: [insert name or role and email]
We may collect the following categories of personal information, depending on your interaction with us:
Identification and contact details
Name, surname, email address, phone number, nationality, and preferred language
Booking and stay details
Check in and check out dates, number of guests, property preferences, special requests, and communications related to your stay
Hosting and property owner details
Owner contact details, property address, property details, compliance and operational information needed to manage the property, and owner communications
Payment related information
We may receive limited payment confirmation details from payment service providers. We do not store full card details on our systems if payments are processed by a third party provider
Technical and usage data
Device information, browser type, pages viewed, and general site usage data through cookies and similar technologies
Marketing preferences
Your preferences regarding receiving updates and marketing communications
We collect personal information directly from you when you submit forms, make enquiries, request a quote, book a stay, enquire about hosting, or communicate with us.
We may also collect information from third parties where needed to deliver services, for example booking platforms, payment providers, and service partners, where permitted by law and your settings with those platforms.
We process personal information for the following purposes:
We process personal information based on one or more of the lawful grounds recognised by POPIA, including:
Processing necessary to perform a contract with you, or to take steps at your request before entering a contract
Processing necessary to comply with a legal obligation
Processing to protect a legitimate interest of you or Cape.it.is, where this does not override your rights
Consent, where required, for example for certain marketing communications
Supplying personal information is generally voluntary. However, if you do not provide certain information, we may not be able to process a booking, manage a property, or provide certain services.
We may share personal information with trusted operators and service providers who help us deliver our services, such as:
We only share what is necessary for the specific purpose, and we require appropriate confidentiality and security measures.
Some of our service providers may process or store information outside South Africa. Where cross border transfers occur, we take reasonable steps to ensure your information is protected in line with POPIA requirements for cross border transfers, including ensuring adequate protection, contractual safeguards, or relying on another lawful basis where applicable.
We may use cookies and similar technologies to improve website performance, understand traffic patterns, and enhance user experience. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
We take appropriate, reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, or unlawful processing. This includes access controls, secure systems, and limiting access to authorised persons only. No system is completely secure, but we work to maintain strong safeguards.
We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. We also retain certain records for operational, legal, tax, and dispute resolution purposes.
You have rights regarding your personal information, including:
POPIA requires that data subjects are informed of certain matters when information is collected, including the purpose, recipients, and complaint rights.
To exercise your rights, contact us using the details in section 1. We may need to verify your identity before processing requests.
If you receive marketing from us, you can unsubscribe at any time using the link in the message or by contacting us directly. POPIA also provides protections relating to unsolicited direct marketing.
Our services are intended for adults. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.
If you have concerns about how we process personal information, please contact us first so we can try to resolve the matter.
You may also lodge a complaint with the Information Regulator of South Africa:
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
For questions, requests, or concerns regarding privacy and POPIA, contact:
Email: [insert email address]
Address: [insert physical address]
Information Officer: [insert name or role and email]
